Questions, answered

Yes! Our crew will provide high-buoyancy life jackets and assist you right next to you in the water. We safely guide you to the turtles. Many non-swimmers tell us it was their best decision. You can also just enjoy from the boat.

Children 24 months and older can participate. Minors must be accompanied by a guardian. Our crew takes excellent care of kids, making this tour highly rated by families.

If your health is fine, yes. Boat rides and turtle snorkeling are generally safe, just avoid overly strenuous activities.

Please take motion sickness medicine an hour before. The ride to Turtle Canyon is only 15-20 minutes. Our 51-passenger boat is very stable compared to smaller vessels.

Yes, if in good health. Individuals with heart/joint conditions should inquire before booking. You can also choose to only watch from our stable boat without snorkeling.

We will send a confirmation message with pickup details via the booking platform or KakaoTalk/WhatsApp. No need to print out a voucher.

We pick up from main hotels in Waikiki or nearby designated spots. We will provide exact time and location upon confirmation.

Yes. However, general tours require a minimum of 10 people to depart. If the minimum isn't met, we will offer a reschedule or refund.

Session 1 (07:30) is best for calm waters and active turtles. Session 2 (10:30) is great for those who want a relaxed morning start.

We highly recommend booking weeks in advance, especially during peak seasons. Same-day bookings might be difficult due to limited capacity.

Yes! As the original Turtle Canyon tour operator, we know exactly where to find them. If you don't see one, we offer special benefits for your next visit (which is extremely rare).

It takes about 4 hours including hotel pickup, 15m boat ride, snorkeling, 4 marine activities, snacks, and hotel drop-off.

No, you can freely choose to do SUP, kayak, boat diving, or sea chair. You can also just relax on the boat.

Yes, we spot dolphins 3-4 times a month, along with tropical fish and corals. Whales or manta rays are rare but possible.

Just your swimsuit and a towel! You can borrow a beach towel from your hotel. We provide snorkeling gear, life jackets, ramen, snacks, and drinks for free. Please put on sunscreen before you come so you don't get burned, and bring a light jacket.

We take free photos on the boat. You can also rent a GoPro ($40, SD card included), and our crew will take close-up underwater photos of you with the turtles.

Yes, there is a restroom on the boat. Public restrooms and showers are also available at Kewalo Harbor park.

If the Coast Guard restricts departure, we offer a full refund or reschedule. Our boat has a wooden roof, so light rain is perfectly fine.

Yes, our Private Trip allows you to exclusively rent out the boat for parties, corporate events, or large families up to 45 pax. Custom catering and decorators available.

Gratuity is not legally required but highly appreciated in US culture for good service ($10-$20 per person is standard).

Based on Hawaii Standard Time.

If we cancel due to severe weather, you can choose either a full refund or a date change.

The same policy applies unless a special contract was signed. Please contact us in advance for any major changes.

Yes, we strongly recommend wearing it under your clothes.

Small bags are fine, but please leave large suitcases at your hotel due to limited boat space.

We are the original Turtle Canyon snorkeling tour, with 15,000+ reviews across platforms. We offer rooftop boats, full care, 4 activities, and guaranteed turtle sightings.

No. Federal law prohibits touching sea turtles; a 10-foot distance must be maintained. Our guides will help you get the best photos safely!

We wait 5-10 minutes, but if you're over 15 minutes late, you may need to take a taxi at your own expense. Please contact us in advance if you'll be late.